1. How to find us

28 St Clements Way, Salisbury SP1 3FF.

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2. Opening times

We are open Monday – Friday from 9 AM till 5 PM. We are working on the timings which will suit the individual needs.

3. What should you expect from your first visit?

Once you are registered with us and arrive for your first appointment the friendly reception team will be there to welcome you. We are all very caring professionals and comply with strict regulations in terms of Hygiene. Your first appointment will include developing a rapport with your Dentist, a through oral examination and usually X-rays. The Dentist will discuss the results of X-rays with you and if required formulate a treatment plan to suit your needs.

4. Emergency contact details/ out of hours services?

Out of Hrs services, consider calling 111.

5. Our policy of failed or cancelled appointments?

We aim to provide all our patients with the best possible service and to achieve this we need your cooperation. We will loose valuable surgery time if patients fail to attend their appointments or cancel the appointments at a short notice. This will also make it difficult for us to accommodate our patients in need for urgent treatment, for patients to book appointments and the new patients to register here. Please give us at least 24 hrs notice if you do not wish to attend your appointment.  

If you fail to attend or late cancel two appointments consecutively than we will be no longer able to offer you further NHS treatment at the practice. This is in line with the NHS choices website that states “If you miss NHS appointments your Dentist can decide not to offer you treatment in future.”

6. I haven’t been to the dentist in a long time, what should I do?

We will arrange a new patient examination appointment and discuss regarding your dental needs and formulate a dental plan according to your needs. Remember it’s never too late.

7. Can I have Invisalign/ quick straight teeth treatment at any age?

In a wider perspective yes, you can have the treatment at any age, but a careful examination from your dentist will be able to reveal the exact scenario.

8. Which would you recommend an electrical toothbrush or a manual tooth brush?

Research has shown that electric toothbrushes are better than a manual toothbrush as they can perform a lot more actions like oscillating, pulsating or wave like motion to provide a cleaner healthier mouth with much less effort.

9. Can kids use electrical toothbrushes?

In their younger years a smaller and lighter manual toothbrush helps them get a hang of the basic brushing motion, but some kids prefer the buzzing motion as it makes brushing fun. Many researchers have said that children can use electrical toothbrushes from age 4 and upwards. Kids under 8 should always be supervised while brushing.

10. My gums are bleeding what should I do?

Healthy gums should be pink, firm and keep your teeth securely in place. The initial symptoms of gum disease can include: red and swollen gums & bleeding from the gums. At this stage it is known as gingivitis. If it is not treated it might progress further. Gum disease is caused by a build-up of plaque on the teeth. It is a sticky substance that contains bacteria.

Some of these bacteria can cause gum problems. Mild cases of gum disease can usually be treated by maintaining a good level of oral hygiene but will require intervention from your dentist if it progresses further.

11. Why do I need x-rays and how safe are they?

You need x-rays so the dentist can see the decay on the adjacent surface of the teeth which is not visible to the eye. At our practice we have digital x-rays, with these the radiation dose is less than one day of natural background radiation.

12. How old should my child be before they can come to the dentist?

It’s never too early to bring your child to the dentist. You should bring them with you so that when they are older they are not scared of going to the dentist and when the child comes with you, you can actually, as parents, do a role play so that he/she is not suddenly introduced to dentistry.

13. I have limited mobility can I access the premises

Yes, our practise is wheelchair friendly, and our surgery is on the ground floor which would make it easy for you to move around.

14. What to do if you are not satisfied with any of our services?

We take all complaints and issues seriously and aim to resolve them quickly and efficiently. If you are unhappy about any aspects of our services provided, please speak to the receptionist alternatively raise your concern in writing to the practice. We will acknowledge your complaint within 3 working days. We will then investigate your complaint throughly and respond to you within a reasonable time frame. The complaints procedure can also be found on the notice board of the practice.